Shipping & Delivery

Effective Date: August 13, 2026

Thank you for shopping with Cereusia. We understand the importance of receiving your decorative hanging accessories in a timely and reliable manner. This Shipping Policy explains our order preparation procedures, estimated delivery timeframes, tracking process, and other fulfillment conditions applicable to purchases made through our store.

1. Order Processing Time

After your payment has been successfully authorized, our fulfillment team begins preparing your order for shipment, including product verification, packing, and dispatch coordination. This processing stage generally requires approximately three (3) business days before the package is transferred to the shipping carrier. Orders submitted during weekends or applicable public holidays will normally begin processing on the next available business day.

2. Standard Shipping Terms

Once an order has been dispatched, standard international delivery generally takes approximately 10 to 20 business days. Cereusia applies a standard flat-rate international shipping charge of $5.99 USD for supported destinations.

3. Possible Delivery Delays

Although we make reasonable efforts to support timely delivery, shipping schedules may occasionally be affected by circumstances outside our direct control. These may include customs inspections, border processing delays, severe weather, transportation disruptions, carrier congestion, or other unforeseen logistical conditions. Such circumstances may result in delivery times exceeding the standard estimate.

4. Shipment Tracking

Orders are provided with shipment tracking when tracking information becomes available. After your package has been dispatched, a Shipping Confirmation email containing the applicable tracking number will be sent to the email address associated with your purchase.

You may monitor available shipment updates using the following tracking service:

  • Tracking Service: www.17track.net
    Please note that tracking information may require several days after dispatch to appear or update within the carrier's tracking system.

5. Multiple Package Shipments

Orders containing multiple decorative products, including items from our Nature-Inspired, Whimsical Accessories, and Artisan Home Decor collections, may occasionally be divided into separate shipments. This may occur when products are stored or processed at different fulfillment locations. Where applicable, you may receive an individual tracking number and shipping confirmation for each package.

6. Order Modification Requests

Requests to change an order should be submitted as quickly as possible. If you discover an error involving your shipping address, telephone number, or order details, please contact our customer support team immediately, preferably within 12 hours after placing your order.

Please email support@cereusia.com and provide:

  • Your Order Number and the email address used during checkout.
  • A clear explanation of the information or order details you would like to change.

Because orders may enter processing shortly after purchase, Cereusia cannot guarantee that modifications can be completed once fulfillment or shipping preparation has started. We will make reasonable efforts to assist where possible.

7. Unclaimed or Undeliverable Packages

If a courier is unable to complete delivery because the recipient is unavailable, the carrier may leave a delivery notice, attempt another delivery, or hold the package at a designated local collection point.

Customers are responsible for following the carrier's instructions and arranging collection where necessary. Cereusia may be unable to accept financial responsibility for packages that are returned, abandoned, or otherwise undeliverable because of failure to collect the shipment or because incorrect or incomplete delivery information was provided during checkout.

8. Delayed Tracking and Shipment Inquiries

Before contacting our customer service team regarding a delayed shipment, please review the available tracking information:

  • Recent Tracking Activity: If your tracking record has been updated within the previous 7 days, the shipment may still be moving normally through the logistics network.
  • Extended Tracking Inactivity: If no tracking update has appeared for more than seven (7) consecutive days, please contact our support team with your Order Number and relevant contact information so we can review the shipment status.

9. Lost Shipment Procedures

If a package appears to be missing during transit, our team may review the available tracking records and coordinate with the relevant logistics provider when appropriate:

  • Confirmed Lost in Transit: If the carrier or applicable investigation confirms that your shipment has been lost during transportation, Cereusia may arrange a replacement shipment at no additional product cost.
  • Packages Marked Delivered: Once the carrier's tracking system records successful delivery to the address supplied with your order, the shipment is generally considered delivered. If you are unable to locate a package after a confirmed delivery scan, we recommend checking with the local carrier, other household members, nearby neighbors, or building management where applicable.

10. International Fulfillment

  • Shipping Destinations: Cereusia provides international delivery to supported locations. If logistical restrictions, local regulations, or carrier limitations prevent us from shipping to your destination, our customer service team will contact you and arrange an appropriate resolution, including a refund where fulfillment is not possible.
  • Fulfillment Locations: Orders may be processed through available warehouses, logistics facilities, manufacturers, or supply partners. Depending on inventory availability, destination, and the decorative items purchased, certain products may be dispatched directly from international fulfillment or manufacturing locations.

11. Shipping Terms and Responsibilities

By completing an order through the Cereusia storefront, you acknowledge the following:

  • Delivery Estimates: Processing and shipping timeframes provided on our website are estimates and do not constitute guaranteed delivery dates.
  • Customs Duties and Taxes: Customers may be responsible for customs duties, import taxes, VAT, brokerage charges, or other fees imposed by authorities in the destination country or region where such charges have not already been collected at checkout.
  • Shipping Information Accuracy: Customers are responsible for providing complete and accurate delivery information when placing an order. Cereusia may not be responsible for delivery problems that result directly from incorrect, incomplete, or outdated shipping details supplied by the purchaser.

Customer Support Desk

For questions regarding shipping procedures or the status of an active order, please contact our customer support team:

  • Brand Storefront: cereusia
  • Corporate Structure: ZHANGDEQING INC
  • Registered Address: 1037 Ogden St 
    Denver CO 80218 
    US
  • Official Inbox: support@cereusia.com
  • Client Hotline: +1 208-746-5775