Return & Refund Policy

Effective Date: August 13, 2026

Thank you for shopping with Cereusia. We are committed to offering decorative hanging accessories that meet our standards for appearance and quality. If you experience an issue with your order, please contact our customer support team at support@cereusia.com and include your Order Number together with the email address used during checkout. Please review the return and resolution terms below.

1. Final Sale Policy

All purchases completed through the Cereusia online store are considered final sale. We generally do not accept standard returns or exchanges. Exceptions may apply when an item arrives with a verified manufacturing defect, is damaged upon delivery, or when an incorrect product has been sent as a result of a fulfillment error.

2. Damaged, Defective, or Incorrect Items

We make reasonable efforts to inspect products before they are prepared for shipment. However, if an item from our Nature-Inspired, Whimsical Accessories, or Artisan Home Decor collections arrives damaged, contains an apparent defect, or does not match the item shown on your order confirmation, please contact our support team as soon as possible.

To remain eligible for review, customers must inspect their order after delivery and submit a claim within seven (7) calendar days from the confirmed delivery date.

Please email support@cereusia.com and provide the following information:

• Your Order Number and the email address associated with the purchase.
• A clear written description of the damage, defect, or incorrect item received.
• Clear photographs or video evidence showing the affected product and the relevant issue.

Our team will evaluate the submitted information on a case-by-case basis. If the claim is approved, the available resolution may include a replacement, partial refund, or full refund depending on the circumstances and nature of the issue.

3. Refund Processing

When a partial or full refund is approved, the applicable amount will be issued back to the original payment method used to complete the order. Refunds generally require approximately 7 to 12 business days to appear after processing. Actual posting times may vary depending on the policies and processing schedules of your bank, card issuer, or payment provider.

4. Replacement and Exchange Terms

Cereusia does not offer conventional exchanges for alternative designs, colors, styles, or different decorative products. Where a damaged or defective item has been verified through our claims process, we may authorize a replacement of the same product or variant, subject to availability.

5. Unapproved Returns

Please do not send products back to our corporate office, warehouse, or fulfillment facilities unless you have first received written return authorization from an Cereusia customer support representative. All claims must be reviewed and approved before any return shipment is arranged.

Packages sent back without prior written authorization may be refused upon arrival. Cereusia assumes no responsibility for unauthorized return shipments and does not guarantee refunds, replacements, or reimbursement of shipping costs for products returned outside our approved claims process.

Contact Our Support Desk

If you need additional information about this Return Policy or wish to submit a claim concerning an eligible order issue, please contact us using the details below:

• Operating Brand: cereusia
• Corporate Entity: ZHANGDEQING INC
• Headquarters Address: 1037 Ogden St 
  Denver CO 80218 
  US
• Customer Support Email: support@cereusia.com
• Direct Telephone Line: +1 208-746-5775